Return & Refund Policy



These are subject to the Terms of Use and Return Policy. For products that are eligible, please refer to the below on instructions to initiate a return.


1.You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline at +6014 368 6882 or email to  at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.


2.Exchange of product(s) can be arranged for the following reasons:

2.1 If the product is expired / damaged upon collection at the store / at the time of delivery.

2.2 If the product is expired / damaged inside the packaging after collection/ delivery; and you contact customer service within 7 days from the date of purchase.

2.3 If the product ordered is different from the item collected at the store/ delivered.


We will inspect the returned product(s) upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled for an exchange of the product with similar value, provided the product is available in our stock.


Goods sold are not refundable.