Everfood RETURNS & EXCHANGES
1.You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service hotline at +6014 368 6882 or email to firstname.lastname@example.org at the time of collection/ delivery; otherwise we shall have the discretion to refuse your claim.
2.Exchange of product(s) can be arranged for the following reasons:
2.1 If the product is expired / damaged upon collection at the store / at the time of delivery.
2.2 If the product is expired / damaged inside the packaging after collection/ delivery; and you contact customer service within 7 days from the date of purchase.
2.3 If the product ordered is different from the item collected at the store/ delivered.
We will inspect the returned product(s) upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled for an exchange of the product with similar value, provided the product is available in our stock.
Goods sold are not refundable.